Privacy & Cookies

Thank you for visiting our website. This Privacy Policy explains how we use personal information and by using this website you are accepting the practices described in this Privacy Policy. We may change this Privacy Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. You are encouraged to review the Privacy Policy whenever you visit the site to ensure that you understand how any personal information you provide will be used.

Personal Care Consultants Ltd is committed to protecting and safeguarding your personal data. As you will be aware, on the 25th May 2018, the EU General Data Protection Regulation (GDPR) comes into force across the European Union and brings with it the most significant changes to data protection in the last two decades. We have always had a robust, thorough and very effective data protection program in place which complies with existing law and abides by data protection principles to keep your information safe and secure. However, we recognise our obligations in updating and expanding this program to meet the new needs of GDPR. Our updated policy explains your rights and will become effective from 25th May 2018. Below is a summary of ‘How We Handle Personal Information’.

Data Protection
All company storage locations that hold personal data are encrypted to the highest standards. This includes our client database, file locations and remote access.

Data Retention & Erasure
New policies have been created to ensure data meets the “data minimisation” principles and that personal information is stored, archived and deleted compliantly.

Data Breaches
We have procedures in place to identify, assess, investigate and report any data breach at the earliest possible time.

Third Party Disclosures
We will share your personal data with third parties only where we are required by law and where it is necessary to administer the relationship between us (and we have your express permission to do so).

Subject Access Request
We have put in place procedures to accommodate a 30 day timeframe for providing the requested information.

Data Security
We have put in place commercially reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Your privacy and security are very important to us and we are fully committed to ensuring that Personal Care Consultants meets our high standards for data privacy and security, including complying with the European Union’s General Data Protection Regulation (GDPR). You don’t need to take any action, but if you would like to find out more you can take a look at our updated Privacy Policy; to do so please click here.

Note: the privacy practices outlined in this Privacy Policy are for this web site only.

We are Personal Care Consultants Ltd. The registered address is Suite D1d, The Quadrant, Mercury Court, Chester, CH1 4QR.

We obtain information about you when you use our website, for example, when you contact us about products and services, or if you register to receive emails. By registering or ordering through our website you consent to the collection and processing of your personal details by us.

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us, we do not store credit/debit card information, it is collected by third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

This information is only used to fulfil your specific request, unless permission has been given by you use it in another manner, for example to add you to our mailing list.

We may use your information to:
process orders that you have submitted;
to carry out our obligations arising from any contracts entered into by you and us;
seek your views or comments on the services we provide;
notify you of changes to our services;
send you communications which you have requested. These may include information about promotions of our goods and services.

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.

We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service.

Third Party Product Providers we work in association with:

If our business is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to provide services to you.
We do not share information with any other companies or organisations unless required to do so by law so or if you violate our Terms of Service.

You have a choice about whether or not you wish to receive information from us.
We will not contact you for marketing purposes unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email at or by writing to address.

If you would like to access, correct, amend or delete any personal information we have about you, contact us at email or by writing to our address.

This website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors and understanding how visitors use the website. Cookies can also help customise the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

If you do not wish cookies to be placed on your PC, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. However, please note, permanently disabling cookies in your browser may result in a loss of functionality when using our website, as well as other websites and interactive services.

For further information, including how to amend your cookie settings, please visit

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

If you have any questions, concerns, or comments about our Privacy Policy you may contact us by email at
This document was last modified on 9 February 2018.